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Email Marketing & CRM

Your List Is Your
Most Valuable
Asset. Are You
Using It Right?

Email delivers £42 back for every £1 spent — making it the highest-ROI marketing channel in existence. But most brands are leaving the majority of that value untapped. Poorly timed sends. Generic content. No automation. No segmentation. We fix all of it — and turn your email list into your most reliable revenue channel.

Email Still Outperforms Every Other Channel. By A Lot.

£42
Returned for every £1 spent on email — the highest ROI of any marketing channel, consistently, for over a decade
4B+
Daily email users worldwide — more than any social platform, any search engine, or any other digital channel
Higher transaction rate from segmented, personalised email versus unsegmented batch-and-blast campaigns

The Sequences Every Business Needs — And Most Are Missing

Most businesses we audit are missing at least half of these. Each one runs automatically in the background, working 24/7 to convert and retain customers without any ongoing human effort.

👋

Welcome Series

The highest-opened emails you will ever send. New subscribers are at peak interest — the welcome sequence converts that attention into first purchase, product trial, or booked call.

Avg open rate: 50–60% · Avg conversion: 3–5×
Immediate: Brand story + what to expect
Day 2: Core value proposition + social proof
Day 4: Best content / product highlight
Day 7: Offer or CTA with urgency
🛒

Abandoned Cart / Intent

Recovers revenue from warm prospects who showed intent but didn't convert. For e-commerce, this is often the highest-revenue automation by far. For SaaS and B2B, it recovers form abandoners and demo no-shows.

Avg recovery rate: 8–15% of abandoned revenue
1 hour: Soft reminder — still interested?
24 hours: Address common objections
72 hours: Final nudge with incentive
🎉

Post-Purchase / Onboarding

Turns new customers into loyal, repeat customers. Delivers value immediately after purchase, reduces buyer's remorse, drives product adoption for SaaS, and creates the conditions for repeat purchases and referrals.

Reduces churn by avg 22% when well-designed
Immediate: Confirmation + what happens next
Day 3: Getting started guide / quick wins
Day 14: Check-in + cross-sell opportunity
Day 30: Review request + loyalty offer
🔁

Re-engagement / Win-Back

Reactivates dormant subscribers and lapsed customers before they disappear forever. Costs a fraction of acquiring a new customer and often produces surprisingly high conversion rates from audiences who simply needed a good reason to return.

Avg win-back rate: 10–25% of lapsed customers
Day 60 inactive: We miss you + value reminder
Day 75: Personal offer / incentive
Day 90: Final chance — or unsubscribe clean
🌡️

Lead Nurture (B2B)

Moves B2B prospects through a long buying journey with content that builds trust, demonstrates expertise, and addresses objections at the right stage — so when they are ready to buy, your brand is the obvious choice.

Nurtured leads make 47% larger purchases
Awareness: Education and insight content
Consideration: Case studies and comparisons
Decision: Demo offers and risk reversal

Review & Referral

Systematically generates reviews, testimonials, and referrals from your happiest customers — at the exact right moment in their lifecycle when satisfaction is highest and they are most likely to advocate for your brand.

3–5× more reviews than ad-hoc requests
Post positive NPS: Review request
Day 45 post-purchase: Referral programme intro
Day 60: Case study invitation

Our Email & CRM Services

From platform setup to ongoing campaign management — a complete email marketing and CRM function managed by specialists who understand that every email is a revenue opportunity.

A

Email Audit & Strategy

We start by auditing your current email performance — open rates, click rates, revenue per email, automation gaps, deliverability health, and list quality. Then we build the strategy and automation roadmap that will transform your programme.

  • Full email programme performance audit
  • Deliverability and sender reputation assessment
  • Automation gap analysis
  • Segmentation and list health review
  • Prioritised optimisation roadmap
AT

Automation Build

We design, write, and build every automation your business needs — from the six core flows to bespoke lifecycle sequences tailored to your product, audience, and sales cycle. Every automation is built to work on day one and improve over time.

  • Welcome, cart, post-purchase sequences
  • Re-engagement and win-back flows
  • B2B lead nurture journeys
  • Behavioural trigger configuration
  • A/B testing framework for ongoing optimisation
C

Campaign Management

Ongoing broadcast email campaigns — newsletters, product announcements, promotional sends, and content emails — planned, written, designed, and sent on a regular cadence that keeps your audience engaged without fatiguing them.

  • Monthly content calendar and scheduling
  • Campaign copywriting and design
  • Segmentation and personalisation
  • Send time and frequency optimisation
  • Performance reporting and iteration
S

Segmentation & Personalisation

We build the segmentation infrastructure that makes every email feel personal — purchase history, browse behaviour, engagement level, lifecycle stage, and declared preferences all feeding into dynamic content and targeted sends.

  • Segmentation framework design
  • Behavioural and RFM segmentation
  • Dynamic content block implementation
  • Preference centre setup
  • Predictive send time personalisation
CR

CRM Setup & Management

We set up, optimise, and manage your CRM — building the pipeline structures, lead scoring models, automation rules, and reporting dashboards that align sales and marketing around shared data and shared goals.

  • CRM platform setup and migration
  • Pipeline and deal stage configuration
  • Lead scoring model design
  • Sales and marketing alignment
  • CRM and email platform integration
D

Deliverability & List Health

None of the above matters if your emails land in spam. We manage the technical and strategic foundations of email deliverability — authentication, list hygiene, engagement-based segmentation, and ongoing inbox placement monitoring.

  • SPF, DKIM, DMARC authentication setup
  • IP warm-up for new sending infrastructure
  • List cleaning and bounce management
  • Engagement-based send filtering
  • Inbox placement rate monitoring

Platforms We Work With

We are platform-agnostic — we recommend the right tool for your business, then deploy it to its full potential. We work across all major email and CRM platforms.

Klaviyo
E-commerce email and SMS automation — the gold standard for DTC brands
E-Commerce Specialist
HubSpot
Full CRM, marketing automation, and email — ideal for B2B and SaaS
B2B & SaaS
ActiveCampaign
Powerful automation and CRM for SMB to mid-market businesses
SMB Automation
Salesforce MC
Enterprise-grade email and journey builder for complex organisations
Enterprise
Mailchimp
Accessible email marketing for growing businesses at any stage
Growth Stage
Brevo
Cost-effective email, SMS, and marketing automation platform
Multi-Channel
Customer.io
Behaviour-driven messaging for SaaS and product-led businesses
Product-Led Growth
Omnisend
Email and SMS marketing built specifically for e-commerce brands
E-Commerce + SMS

From Audit to Revenue-Generating Email Programme

A clear, phased process that delivers quick wins in the first 30 days while building the automation infrastructure that compounds value over months and years.

01
Week 1–2

Audit & Discovery

We audit your existing email programme — open rates, click rates, revenue attribution, deliverability health, automation gaps, and list quality. We review your CRM setup, platform configuration, and integration with other marketing channels. The audit produces a clear, prioritised action plan with quick wins and long-term priorities.

02
Week 2–4

Foundation & Fix

Deliverability foundations are established or fixed first — authentication, list hygiene, sender reputation, and platform configuration. Quick-win improvements to existing campaigns and flows are deployed. Platform migrations, if required, are planned and executed with zero data loss and minimal disruption to live sends.

03
Week 4–8

Build Core Automations

We build and launch the core automation flows — welcome series, abandoned cart or intent, post-purchase, and re-engagement — in priority order. Each automation is written, designed, A/B tested for subject lines and CTAs, and fully connected to your segmentation and CRM data before launch. These flows start generating revenue immediately on activation.

04
Month 3+

Campaign Cadence & Growth

With automations running and foundations solid, we establish the ongoing broadcast campaign programme — newsletters, promotional sends, seasonal campaigns, and content emails on a rolling monthly calendar. Segmentation deepens, personalisation expands, and automation library grows as we identify new opportunities from performance data.

05
Ongoing

Optimise & Scale

Monthly performance reporting with open rate, click rate, revenue per email, and revenue by automation breakdown. Continuous A/B testing of subject lines, send times, content, and CTAs. Quarterly strategy reviews to add new automations, expand personalisation, and grow list acquisition channels. Email revenue compounds — the longer we work together, the better it gets.

Email Specialists Who Think Like Revenue Strategists

Most email marketing agencies focus on the tactical — pretty templates, open rate benchmarks, send frequency recommendations. We focus on the strategic — how does email fit into your full customer lifecycle? Where is the biggest revenue opportunity in your list right now? Which automations are leaving the most money on the table?

We have managed email programmes for e-commerce brands generating seven figures annually from their list, B2B SaaS companies with 12-step nurture sequences that measurably shorten their sales cycle, and service businesses that had never sent a single automated email and needed everything built from scratch. We know what good looks like at every stage.

We are also genuinely AI-native in how we approach email. We use AI tools to test subject line variations at scale, personalise content beyond what manual segmentation allows, and build predictive send-time models that improve open rates without the guesswork. AI in email marketing, applied correctly, is a serious competitive advantage — and we have been deploying it for longer than most.

  • Email specialists — not generalists with email as one of ten services
  • Revenue-first reporting — every email tied to business outcomes
  • Full automation build included — not just campaign management
  • Platform-agnostic — we recommend what's right for you
  • Deliverability managed as an ongoing technical discipline
  • AI-powered subject line testing and send-time optimisation
  • CRM setup and management alongside email — fully integrated
  • List growth strategy — not just management of existing subscribers
  • B2B and B2C expertise across 15+ industries
  • Transparent monthly reporting with revenue attribution

Email & CRM Results We Have Delivered

£6.2M
Email Revenue Generated
Attributed directly to email across client portfolio last year
52%
Avg Welcome Email Open Rate
Across all managed welcome sequences vs 21% industry average
14%
Cart Recovery Rate
Average abandoned cart revenue recovered through automated flows
3.8×
Revenue per Email Lift
Average increase after implementing full segmentation and automation

What Our Email & CRM Clients Say

★★★★★
"We were sending one newsletter a month and nothing else. Growth Anchors built six automation flows, redesigned our campaigns, cleaned our list, and within four months email went from generating 4% of our revenue to 31%. It is now our single largest channel, and it runs almost entirely on autopilot."
Sophie MartensE-Commerce Director, DTC Homeware Brand — London
★★★★★
"Our sales cycle was 90+ days and we had no nurture between first contact and close. Growth Anchors built a 14-email B2B nurture sequence on HubSpot that delivers relevant content at every stage. Our pipeline velocity improved by 35% and our close rate went up by 22% in the first six months."
Khalid Al-FarsiHead of Sales, B2B SaaS — Dubai
★★★★★
"I had 18,000 subscribers on Klaviyo and was making almost nothing from email. Growth Anchors found £180,000 of annual revenue just sitting in missed automations — abandoned carts, win-backs, post-purchase sequences I had never built. Six weeks later those flows were live and paying for themselves every week."
Mei LinFounder, Fashion E-Commerce Brand — Singapore

Email & CRM FAQs

Which email marketing platforms do you work with?
We work across all major email marketing and CRM platforms including Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Salesforce Marketing Cloud, Brevo (Sendinblue), Drip, Omnisend, Customer.io, and Marketo. We help clients choose the right platform for their use case, migrate between platforms cleanly, or get significantly more from the platform they already use. We do not push a preferred platform — we recommend based on your stack, team size, budget, and automation requirements.
What is the ROI of email marketing compared to other channels?
Email marketing consistently delivers the highest ROI of any digital marketing channel — industry benchmarks cite an average return of £36–£42 for every £1 spent. This is because email reaches an audience that has already opted in to hear from you, can be highly personalised and segmented, costs almost nothing to send per recipient at scale, and can be fully automated to run without ongoing human effort. For e-commerce brands especially, properly configured email automation often becomes the single largest revenue-generating channel within 12 months.
What email sequences should every business have?
Every business should have at minimum: a welcome sequence (the most-opened emails you will ever send), an abandoned cart or abandoned intent sequence, a post-purchase or onboarding sequence, a re-engagement or win-back sequence for inactive subscribers, and a regular broadcast newsletter or content cadence. B2B businesses should also have lead nurture sequences tailored to different prospect segments and stages in the buying journey. Most businesses we audit are missing at least three of these — leaving substantial revenue on the table from audiences they already own.
How do you approach email deliverability?
Email deliverability is foundational — the best-written campaign in the world is worthless if it lands in spam. Our deliverability practice includes domain authentication setup (SPF, DKIM, DMARC), IP warm-up protocols for new sending infrastructure, list hygiene and bounce management, engagement-based segmentation to protect sender reputation, spam filter testing before every send, and ongoing monitoring of inbox placement rates across major providers. We treat deliverability as an ongoing technical discipline, not a one-time setup task.
How do you ensure email content is personalised and relevant?
Personalisation in email goes far beyond inserting a first name. We build segmentation frameworks based on purchase history, browse behaviour, engagement level, lifecycle stage, geography, and declared preferences — then map specific content, offers, and messaging to each segment. Dynamic content blocks allow us to serve different content to different segments within a single send. Behavioural triggers ensure emails are sent at the right moment based on what a subscriber actually does, not just a scheduled calendar date. The goal is every subscriber feeling like the email was written specifically for them.
Can you manage our CRM as well as email marketing?
Yes — and the two should be managed together. CRM and email marketing are most powerful when they share data, triggers, and segmentation logic seamlessly. We manage full CRM setup and optimisation (HubSpot, Salesforce, Pipedrive, and others), pipeline stage automation, lead scoring configuration, contact lifecycle management, and the integration between your CRM and email platform. This ensures your sales and marketing teams are working from the same audience data and your email sequences are responding to real CRM signals — not just email behaviour in isolation.

Ready to Turn Your Email List Into Your Best Revenue Channel?

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